Use these helpful tips to be ready when severe weather strikes in winter.
Assemble an emergency storm kit containing bottled water, non-perishable foods, blankets, flashlights and extra batteries, first-aid kit and prescription medications, special medical or infant supplies, hand tools and other essential items
If using a portable generator, always operate it outside and away from doors and windows to prevent deadly carbon monoxide fumes from entering the home
Purchase a battery-powered carbon monoxide detector for your home if you plan to use an alternative source of heat – carbon monoxide is not only colorless and odorless, it is deadly
Clear snow away from appliance vents located outside your home so your heater, clothes dryer and other appliances will continue to operate safely
If your home has a heat pump, clear it of snow to make sure air can circulate properly
Remember to take breaks while clearing snow and avoid over exerting yourself
When conditions are safe, check on elderly or home-bound neighbors
Ensure your contact information is up to date (Have your account number available, call 1-800-375-7117 and say “update phone number”)
This month’s extremely cold temperatures mean your heating system has been working overtime. As a result, you may notice your electric bill is higher than usual. We have several payment options and tips to help you keep your account current.
Special Payment Arrangements: We offer customized payment arrangements aimed at bringing your account up-to-date over a mutually agreeable period of time.
Budget Billing: You can avoid seasonal peaks in electric bills by dividing your payments evenly over the course of the entire year. You’ll know what to expect in your bill, making budgeting easier.
Extended Payment Date Plan: If your main source of total household income is from a government or other low-income entitlement program, you can request a regular extension of your bill due date so it aligns with the date you get your check.
Many of these arrangements can be made directly over the phone by calling 1-(800-375-7117 and speaking with a customer service representative.
We have useful tools and technology which can also help you manage your electric use. Our smart meters provide you with detailed energy use charts and information online through My Account which is available on our website. Our Bill to Date feature allows you to see your current energy use and projected bill so you can know where your bill will be at the end of the month. You can also see your daily and hourly energy use, so you can identify when you use the most energy and get tips for reducing your energy use.
We care about our customers and want you to know you can always call us for help.
Demand for electricity is expected to increase as the extremely cold weather lingers for the next several days. Customers are encouraged to conserve electricity, if health permits – especially from 3 p.m. to 7 p.m.
Customers can take these simple electricity conservation steps:
Set thermostats lower than usual, if health permits.
Turn off electric lights and appliances that you do not need or are not using.
Gather in a central room where you have alternative heat. At night, cover windows with drapes or blankets to minimize heat loss. During the day, open blinds to let sun warm the space.
Keep draperies and shades open during the day to let the sunshine in; close them at night.
Turn off and unplug non-essential lights and appliances.
The holiday season is almost here! Avoid the shopping frenzy and give your loved one a Gift of Energy instead. It is the simplest way to help a relative, friend, or colleague with their monthly expenses.
Giving a Gift of Energy is no different than making a payment on someone’s account. All you need is the customer’s name and address – not an account number – to purchase the Gift of Energy.
You can purchase a Gift of Energy for a customer at one of our Walk-In Service Centers (listed below), or on our website, where a Gift of Energy contact form is available. Once the form is submitted, a customer care representative will contact you and complete the transaction via telephone. We will also send you a free holiday greeting card that can be used to notify the customer of your generosity or you may keep the gift anonymous.
You can purchase the Gift of Energy at any of the following locations:
630 Martin Luther King Blvd.
Hours: Monday – Friday
10 a.m. to 6 p.m.
New Castle Regional
I-95 at Route 273 in Newark
Hours: Monday – Friday
10 a.m. to 6 p.m.
700 E. DuPont Highway, Millsboro
Hours: Monday – Friday
9:30 a.m. to 6 p.m.
Winter is just around the corner. A drop in temperature typically means you’ll be turning up your heat which can lead to higher energy bills. We understand that higher energy bills can be a major concern. If you have difficulty paying your heating bills this winter, we’re here to help.
The first thing to do is call Customer Care at 202-833-7500 before your bill becomes unmanageable. We can recommend payment arrangements where appropriate and can discuss alternative payment plans such as our Budget Billing program that can help you avoid seasonal cost spikes and keep monthly bills level.
Our Extended Payment Date Plan is for customers whose main source of income is from government programs. Since assistance does not arrive until the first of each month, qualified customers whose bill due date is before the 5th of the month may be granted an extension of their due date.
Under the Deferred Payment Arrangement Plan customers experiencing a temporary financial hardship may be eligible to make installment payments on their current bill and a portion of any unpaid balance.
Knowing which devices are using the most energy in your home can help you save energy and money.
Here are three of the top energy users in your home:
Did you know that the heating system in your home typically represents 30% of your total energy usage? If your heating system is less than 20 years old, it should still have some life left in it. You can expect as many as 20 to 25 years of service from properly installed and maintained heating equipment. To help make this long service life a reality, it is a good idea to have your heating system inspected and adjusted on an annual basis. If your system is over 10 years old, then you should place it on an annual maintenance program. Good preventive maintenance will ensure that your system runs safely and efficiently for many years.
Air Conditioning Units (Central Unit and Room/Window Air Conditioners)
Air conditioning systems can last for 15 years or more. If your system doesn’t seem to be working as well as it used to, you should have a service person look at it to determine the likely cause of the problem. If there is a significant problem, simply comparing the price to repair the system with the cost of replacement will give you a good idea of what you should do. If your system is already over 10 years old, you may want to consider a new unit. Especially if you have a large home with a high cooling load, the annual savings from installing a new system may pay for itself in a short time. Lowering your thermostat to 68°F during the winter and 78°F in the summer can also help reduce your monthly energy bill. Be sure to keep your air conditioning unit well-tuned with periodic maintenance.
Water Heating System (Bathrooms, Clothes Washers and Dishwashers)
After heating and cooling, water heating is typically the next largest consumer of energy in the United States. In general, factors impacting water heater energy consumption can be separated into two categories – factors affecting the amount of hot water used and those affecting the efficiency of the water heating system. Factors impacting water usage are the use of water for bathing, showering, shaving, and other purposes as well as the use of clothes washers and dishwashers. Showering habits normally have the largest impact on water heating energy consumption. If your water heater is more than seven years old, you should consider purchasing one that is energy-efficient and most appropriately meets your needs.
Want more information about your own home’s energy usage? You can monitor and control your home energy usage through My Account. Also check out our Energy Savings Programs to learn more about conserving energy in your home.