We want to alert our residential and commercial customers to several scams taking place in our area.
Some scammers, posing as third-party energy suppliers, are sending fake utility bills via email to customers, asking them to click on an enclosed link. It is suspected that, by clicking the link, your computer could become infected with a virus or malware.
For your protection, we ask that you pay your utility bill by going to our website, mailing us the hard copy of the remittance portion of your invoice or visiting one of our Customer Courtesy Centers. Do not open any email asking for payment unless it was sent by us or your respective third-party energy supplier.
Reloadable Debit Cards
Scammers are also contacting customers and telling them that their electric service will be shut off for non-payment unless they purchase a reloadable debit card (Green Dot MoneyPak or Vanilla card).
Victims are instructed to call a phone number and provide the card’s account number and unique serial number. Once the scammer obtains the card’s identifying information, the value is stolen.
Commercial customers are also being told to use the same method of payment to have a new meter installed. The caller claims that the state has mandated these meter changes. This is not true.
Always Use Caution
Many utility companies, including Delmarva Power, contact customers in person or via phone for various reasons. If someone claims to represent our company or another entity, it is important that you verify the employee’s identification—especially if they are requesting immediate payment. When addressing past due accounts, we always offer multiple payment options.
Our employees always carry an official company identification card. If proper identification cannot be produced when asked, you should notify the police or the company with whom the individual claims to be associated. Similarly, if someone calls claiming to represent a company, ask them to verify their identity and affiliation.
If you have any doubt about the validity of a person claiming to represent Delmarva Power, please call us immediately at 1-800-375-7117.