The holiday season is almost here! Avoid the shopping frenzy and give your loved one a Gift of Energy instead. It is the simplest way to help a relative, friend, or colleague with their monthly expenses.
Giving a Gift of Energy is no different than making a payment on someone’s account. All you need is the customer’s name and address – not an account number – to purchase the Gift of Energy.
You can purchase a Gift of Energy for a customer at one of our Walk-In Service Centers (listed below), or on our website, where a Gift of Energy contact form is available. Once the form is submitted, a customer care representative will contact you and complete the transaction via telephone. We will also send you a free holiday greeting card that can be used to notify the customer of your generosity or you may keep the gift anonymous.
You can purchase the Gift of Energy at any of the following locations:
630 Martin Luther King Blvd.
Hours: Monday – Friday
10 a.m. to 6 p.m.
New Castle Regional
I-95 at Route 273 in Newark
Hours: Monday – Friday
10 a.m. to 6 p.m.
700 E. DuPont Highway, Millsboro
Hours: Monday – Friday
9:30 a.m. to 6 p.m.
Winter is just around the corner. A drop in temperature typically means you’ll be turning up your heat which can lead to higher energy bills. We understand that higher energy bills can be a major concern. If you have difficulty paying your heating bills this winter, we’re here to help.
The first thing to do is call Customer Care at 202-833-7500 before your bill becomes unmanageable. We can recommend payment arrangements where appropriate and can discuss alternative payment plans such as our Budget Billing program that can help you avoid seasonal cost spikes and keep monthly bills level.
Our Extended Payment Date Plan is for customers whose main source of income is from government programs. Since assistance does not arrive until the first of each month, qualified customers whose bill due date is before the 5th of the month may be granted an extension of their due date.
Under the Deferred Payment Arrangement Plan customers experiencing a temporary financial hardship may be eligible to make installment payments on their current bill and a portion of any unpaid balance.
Knowing which devices are using the most energy in your home can help you save energy and money.
Here are three of the top energy users in your home:
Did you know that the heating system in your home typically represents 30% of your total energy usage? If your heating system is less than 20 years old, it should still have some life left in it. You can expect as many as 20 to 25 years of service from properly installed and maintained heating equipment. To help make this long service life a reality, it is a good idea to have your heating system inspected and adjusted on an annual basis. If your system is over 10 years old, then you should place it on an annual maintenance program. Good preventive maintenance will ensure that your system runs safely and efficiently for many years.
Air Conditioning Units (Central Unit and Room/Window Air Conditioners)
Air conditioning systems can last for 15 years or more. If your system doesn’t seem to be working as well as it used to, you should have a service person look at it to determine the likely cause of the problem. If there is a significant problem, simply comparing the price to repair the system with the cost of replacement will give you a good idea of what you should do. If your system is already over 10 years old, you may want to consider a new unit. Especially if you have a large home with a high cooling load, the annual savings from installing a new system may pay for itself in a short time. Lowering your thermostat to 68°F during the winter and 78°F in the summer can also help reduce your monthly energy bill. Be sure to keep your air conditioning unit well-tuned with periodic maintenance.
Water Heating System (Bathrooms, Clothes Washers and Dishwashers)
After heating and cooling, water heating is typically the next largest consumer of energy in the United States. In general, factors impacting water heater energy consumption can be separated into two categories – factors affecting the amount of hot water used and those affecting the efficiency of the water heating system. Factors impacting water usage are the use of water for bathing, showering, shaving, and other purposes as well as the use of clothes washers and dishwashers. Showering habits normally have the largest impact on water heating energy consumption. If your water heater is more than seven years old, you should consider purchasing one that is energy-efficient and most appropriately meets your needs.
Want more information about your own home’s energy usage? You can monitor and control your home energy usage through My Account. Also check out our Energy Savings Programs to learn more about conserving energy in your home.
September marks the tenth annual National Preparedness Month and as an active participant in the U.S. Department of Homeland Security’s Ready Campaign, we would like to share with you some tips on preparing for emergencies and what to do if you lose power.
Preparing for Emergencies To prepare for emergency situations, I encourage you to assemble an emergency kit that contains the following items:
Flashlights and fresh batteries
Battery-powered radio or TV and extra batteries
Land-line phone with cord (cordless phones require electricity)
Battery-powered or windup alarm clock
Supply of bottled water (one gallon per person per day)
Non-perishable foods that require no heating
Blankets, bedding or sleeping bags
First-aid kit and prescription medications
Hand-operated can opener
Special medical or infant supplies
A variety of hand tools
List of emergency phone numbers
As part of your preparation, it’s important to know what you and your family will do in an emergency situation. Ready.gov provides a helpful template for you to make a plan and share it with each family member.
If Power Goes Out Staying safe during an emergency situation should be your top priority. Here are some ways to stay safe if you lose power:
Report outages and downed wires at 1-800-898-8042 New Castle County (DE),
Cecil and Harford Counties (MD) or 1-800-898-8045 Kent and Sussex Counties (DE) and the Eastern Shore of Maryland, online at delmarva.com, or using our mobile app.
Never go near downed wires and always stay clear of working crews
Locate your emergency kit
Avoid wet and flooded areas as electricity and water are a dangerous combination
Unplug or turn off most lamps, TVs and appliances
Keep freezer and refrigerator doors shut
In summer, close shades or curtains to keep rooms cooler
In winter, let the sun warm rooms during the day; at night close shades or curtains to keep warmth in
Be safe around candles/open flames
If you are operating a generator, make sure that you follow all safety guidelines
We’ve also created a handbook to help you be prepared before, during and after storms. Please print it and keep it with other essential storm-related items in your home.
Over the last few months, Delaware customers may have heard about our new 2 Ways to Save energy and money this summer by participating in the Peak Energy Savings Credit and/or signing up for Energy Wise Rewards. On July 17, we kicked off our energy conservation event – known as a Peak Savings Day – and were delighted by the number of customers taking action to reduce their energy use. Here are some of the results from that first event:
Most Delaware customers earned a credit for the first Peak Savings Day (customers received a $1.25 credit for each kWh reduced below their customized energy baseline)
Thousands of customers earned a credit of $15 or more
Customers enrolled in Energy Wise Rewards earned a bill credit nearly twice as much as other customers
Peak Savings Days generally take place on summer days when the demand for energy is at its highest. Your participation in both the Peak Energy Savings Credit and Energy Wise Rewards is voluntary and there is no cost to participate. Customers who choose to enroll in Energy Wise Rewards also receive a free programmable thermostat or outdoor cycling switch and a $40-80 installation credit, depending on what cycling level they select.
We thank all Delaware customers for helping to make the first Peak Savings Day event a success and we expect to hold more events before the end of the season of September 30th. To learn more about Peak Savings Days and Delmarva Powers “2 Ways to Save,” visit www.delmarva.com/peak.
Are you planning a home improvement job such as planting a tree, installing a fence or building a deck? Before you start any digging project, big or small, you need to call 811.
Providing safety is our top priority. We want to remind our customers to call 811 a few days before they start any digging project. Failure to do so may result in injury, repair costs, fines and outages. An underground utility line is damaged every eight minutes because someone decided to dig without first calling 811, according to Common Ground Alliance data.
By calling 811, we are notified of your intent to dig and can send somebody out to mark the locations of your underground lines. Always call a few days before you start to allow time for the request to be processed.
As the temperature rises during the summer months, so does the demand for electricity. Because of this, we’re offering customers in Delaware 2 Ways to Save energy and money this summer.
The Peak Energy Savings Credit (PESC) lets you earn a credit off your bill when you reduce your electricity use on specially designated Peak Savings Days, when demand for electricity is at its highest. You will receive a credit of $1.25 off your bill for every kilowatt hour (kWh) you reduce your energy below your baseline.
Saving energy on Peak Savings Days can be as simple as turning off lights, waiting to run your clothes dryer until later or setting the temperature on your thermostat a few degrees higher. If you have a central air conditioner, you can also participate in Energy Wise RewardsTM to automatically reduce your energy use on Peak Savings Days.
Here’s how the 2 Ways to Save work:
Peak Energy Savings Credit
No enrollment is needed. When a Peak Savings Day is announced, you’ll automatically receive a phone call giving you the hours for reducing your energy use. You can also choose to be notified by text or email by setting your personal notification preferences on My Account. Once you receive the notification, you can decide if you want to reduce your energy use on the Peak Savings Day.
Reduce your energy use below your baseline on Peak Savings Days to earn a credit off your bill. You can view your individual baseline on My Account. The less energy you use on Peak Savings Days, the more money you can save.
The voluntary Energy Wise Rewards program from Delmarva Power makes it easy to automatically reduce your central air conditioner energy use during Peak Energy Savings Days. By signing up for Energy Wise Rewards, you will receive a web-programmable thermostat or outdoor switch at no charge. During the specified time period on Peak Savings Days, we’ll automatically cycle off and on your central air conditioner or heat pump to help manage energy use. Your fan continues to circulate already cooled air through the home. The energy you save will contribute to your Peak Energy Savings Credit.