Crews Continue Restoration Effort Following Tornado

Most Customers to be Restored by Midday Tuesday

CRelease2rews continue working as safely and quickly as possible to restore electric service to customers impacted by the EF2 tornado confirmed today in Stevensville. The tornado brought winds in excess of 125 miles per hour, causing extensive damage across the region, including damaging local electric equipment.

Crews restored service to more than 3,000 customers today, and will continue to work around the clock to restore service to the remaining 6,000 customers. Specifically, based on the current damage, service is expected to be restored to most customers by 11 a.m., Tuesday. We expect to restore service to those customers in the harder hit areas, including Bay City and Ellendale, by 8 p.m. Tuesday. Some commercial customers in the Cox Creek area will likely have extended restoration times beyond Tuesday.

Queen Anne’s County Department of Social Services, in partnership with the Red Cross, is operating a shelter that is now open for residents in need at Centreville Middle School, 231 Ruthsburg Road, Centreville, Maryland. The shelter is proving meals and will provide cots for any residents who wish to spend the night.

We continue to work with local authorities and the Queen Anne County Office of Emergency Management.

The extreme weather caused damage to the Stevensville Substation, including two major electric lines that feed the substation. In addition, five large steel poles and several local electric distribution poles were knocked down due to severe winds.

Estimated times of restoration can sometimes change based on system damage. We ask customers who need power for critical medical equipment to be prepared to relocate to a facility with electricity in the event of an extended power outage.

Customers should assume any downed wires are energized. We ask customers stay away from and report any downed wires. To report an outage or downed wire, call 1-800-898-8042, or report and track an outage through our mobile app or our website at


Beware of the “Green Dot” Phone Scam

Phone-Land-Line-150x150We remind customers to practice safety when someone claiming to represent the utility company contacts them either in person or by telephone.

We have been alerted to a resurgence of the “Green Dot” scam. Scammers are telling customers that their electric service account is delinquent and they will be shut off for non-payment unless customers purchase “Green Dot Money Pack” prepaid cards for a specific amount from stores such as CVS, Rite Aid and Wawa.

Scammers will often use a “shadow” or “800” call-back phone number. In some instances, the scammers are using technology to have our “800” customer service number appear on the telephone’s caller ID feature. When customers call the shadow number, the scammers answer claiming to be affiliated with Delmarva Power.

Victims are given instructions to call a phony scammer phone number with the cards’ account and personal identification numbers. Once the scammer obtains the cards’ information, the value is downloaded, swept and stolen. These transactions are untraceable.

We will contact customers in person or via phone for various reasons. If someone claims to represent us, it is important that you take precautions to verify the person is affiliated with the company, especially if that person is requesting an immediate monetary payment.

If you have any doubt about the validity of a person’s claim to represent us, you should hang up, call us immediately at 1-800-375-7117 and an official company representative will assist you.

When addressing past due accounts, we never endorse a specific form of payment. Instead, multiple payment options are always given to customers.
We advise customers to ask for official photo identification from any person who shows up at their door. Our employees carry official company identification cards. If proper identification cannot be produced, customers should notify us and police.

Give the Gift of Energy this Holiday Season

Gift of Energy‘Tis the season of giving – and our Gift of Energy program provides a meaningful gift for the loved ones on your holiday list. You can help ease someone’s monthly expenses during the holiday season by making a payment on their energy bill with the Gift of Energy.

Giving the Gift of Energy is easy, and no different than making a payment on someone’s account. All you need is the name and address – not the account number – of the recipient.

The Gift of Energy can be purchased at one of our Walk-In Service centers (see list below), or by filling out a form on our website. After filling out the Gift of Energy contact form, a customer care representative will contact you to complete the transaction via phone. We will also send you a free holiday greeting card to notify the recipient of your generosity.

The Gift of Energy can be purchased in person at the following locations:

Wilmington Walk-In Office
630 Martin Luther King Blvd.
Monday-Friday, 10 a.m. to 6 p.m.

New Castle Regional Walk-In Office
I-95 at Route 273 in Newark
Monday-Friday, 10 a.m. to 6 p.m.

Millsboro Walk-In Office
700 E. DuPont Highway
Monday-Friday, 9:30 a.m. to 6 p.m.

Get Green and Save with Appliance Recycling

Appliance-Recycling-150-x-150Recycling your old refrigerator or freezer is not only one of the most effective ways to save money and energy – it also has big benefits for the environment.

Did you know:

  • Older refrigerators and freezers typically use two to four times more energy than today’s high-efficiency models, so upgrading from an older model to an energy-efficient one can reduce your associated energy costs by 50-75% – as much as $150 annually*
  • Operating two refrigerators can account for more than 20% of home energy consumption, especially if the second unit isn’t kept full to help it operate as efficiently as possible
  • Recycling a single 20-year-old refrigerator can result in 120 pounds of steel, 20 pounds of plastic and 3 pounds of glass recycled for reuse, while keeping up to 10 tons of ozone-depleting substances out of the air – that’s as much as keeping two cars off the road for a year*

Our Appliance Recycling program makes it easy for our customers in Maryland to safely and responsibly dispose of select appliances. We’ll haul away and recycle your old, working refrigerator or freezer at no cost – and even send you a $50 check.

Call 1-877-395-5541 or visit to schedule your pickup and we’ll recycle as many as two qualifying refrigerators and/or freezers and two room air conditioners.

*Sources: ENERGY STAR, U.S. Dept. of Energy

October is Energy Awareness Month

October Blog Photo Option2As we welcome fall foliage and football season, we also celebrate Energy Awareness Month in October. Here are a few tips to help you start saving energy in your home:

  • Change Your Filters. Clean or replace the filter in your forced-air heating and cooling systems each month. Foam filters can be rinsed with water but be sure they are dry before replacing. Fiberglass filters need to be replaced periodically.
  • Reduce Water Heating. Turn down the water heater temperature dial to 120 degrees F, or to the “warm” setting if you have a dishwasher. Be sure to check your manufacturer’s instructions for minimum water temperature.
  • Try Efficient Lighting. Use compact fluorescent bulbs. They produce about three to four times as much light per watt as incandescent bulbs. While compact fluorescents are initially more expensive, they last up to 10 times longer.
  • Charge Smarter. Put your laptop AC adapter on a power strip that can be turned off (or will turn off automatically) to maximize savings; the transformer in the AC adapter draws power continuously, even when the laptop is not plugged into the adapter.

You can find additional home energy saving tips on our website, and can monitor your home’s energy usage by logging into My Account.

Powering a Sustainable Future

We Delmarvaare committed to providing safe, reliable services that are energy efficient. Our business strategy features a strong commitment to enhancing sustainability efforts in the economy, environment, workforce and community.

To highlight our successes and challenges in advancing our sustainability strategy over the past year, our parent company, Pepco Holdings Inc. (PHI), released its 2013 Sustainability and Corporate Citizenship Report. Improving reliability ultimately results in a better customer experience – and the past two years were the best in PHI’s reporting history for reliability performance.

We encourage you to learn more about our sustainability efforts outlined in our full 2013 Sustainability and Corporate Citizenship Report.  Below are a few highlights:

Economic Sustainability. We’re currently making investments that will positively impact our regional economy and overall customer experience. We continue to foster programs that support energy efficiency, and educate our customers about ways to conserve. Through our voluntary Energy Wise Rewards program, customers can save money and energy by using web programmable thermostats or outdoor switches to cycle central air conditioning compressors during peak usage hours.

Environmental Sustainability. The number of PHI’s business and residential customers who produce their own energy through generators, solar panels or wind has steadily increased. Additionally to support environmental reliability, we continue to be proactive in our recycling efforts. In 2013 PHI reduced, reused or recycled more than 88,000 tons of waste materials.

Sustaining our Workforce. Safety is our primary core value, and we are happy to report the lowest number of recordable injuries and preventable motor vehicle accidents in PHI’s history in 2013. This year, we also created our “Energize Results” initiative – encouraging employees to contribute to a culture of accountability, trust and teamwork.

Sustaining our Communities. We continue to place a high value on volunteerism and corporate giving. Overall, PHI and its employees volunteered more than 5,200 hours and donated roughly $4.7 million to more than 920 charities and non-profit organizations in our regions this year.

Our 2013 Sustainability and Corporate Citizenship Report summarizes our progress between January 1, 2013 and December 31, 2013 using the Global Reporting Initiative (GRI) sustainability reporting guidelines.