This month’s extremely cold temperatures mean your heating system has been working overtime. As a result, you may notice your electric bill is higher than usual. We have several payment options and tips to help you keep your account current.
Special Payment Arrangements: We offer customized payment arrangements aimed at bringing your account up-to-date over a mutually agreeable period of time.
Budget Billing: You can avoid seasonal peaks in electric bills by dividing your payments evenly over the course of the entire year. You’ll know what to expect in your bill, making budgeting easier.
Extended Payment Date Plan: If your main source of total household income is from a government or other low-income entitlement program, you can request a regular extension of your bill due date so it aligns with the date you get your check.
Energy Assistance Programs: Some federal energy assistance may be available to you through state and local assistance programs.
Many of these arrangements can be made directly over the phone by calling 1-(800-375-7117 and speaking with a customer service representative.
We have useful tools and technology which can also help you manage your electric use. Our smart meters provide you with detailed energy use charts and information online through My Account which is available on our website. Our Bill to Date feature allows you to see your current energy use and projected bill so you can know where your bill will be at the end of the month. You can also see your daily and hourly energy use, so you can identify when you use the most energy and get tips for reducing your energy use.
We care about our customers and want you to know you can always call us for help.